{"id":1666,"date":"2025-06-20T10:20:37","date_gmt":"2025-06-20T10:20:37","guid":{"rendered":"https:\/\/qargo.tavando.com\/?post_type=case&p=1666"},"modified":"2025-07-17T14:47:17","modified_gmt":"2025-07-17T14:47:17","slug":"premier-logistics","status":"publish","type":"case","link":"https:\/\/qargo.sellfino.com\/cases\/premier-logistics\/","title":{"rendered":"Premier Logistics"},"content":{"rendered":"\n
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\u201cQargo is always looking to improve its offering and adapt to client needs.\u201d<\/p>\n\n\n\n

Macauley Christopher- Client Relationship Manager – Premier Logistics (UK) LTD<\/p>\n<\/blockquote>\n\n\n\n

Over the past 20 years, haulage company Premier Logistics has experienced stellar business growth resulting in a workforce of 75 employees, 40 vehicles, 85 trailers and a 200,000 square-foot facility. But how could the haulier secure its future for the next two decades?<\/em><\/p>\n\n\n\n

Relying on Premier Logistics\u2019s existing processes was becoming increasingly unviable as they depended on an outdated platform coupled with an over-reliance on Excel. \u201cOur customers would put their orders on to our existing platform while we would plan our general haulage fleet in Excel,\u201d explains Premier Logistics\u2019s client relationship manager Macauley Christopher. \u201cIt meant we were duplicating the work \u2013 and that needed to change.\u201d<\/p>\n\n\n\n

Full stop<\/strong><\/p>\n\n\n\n

His decision to transform how the Leicestershire-based company worked was accelerated by Premier Logistics\u2019s then TMS provider of nearly 15 years being bought out. At first, the platform\u2019s new owner appeared to offer all the features needed for the haulier to transform its backend.<\/p>\n\n\n\n

However, six weeks into the onboarding process and it became clear to Macauley that certain promises made by the provider would not be delivered on to his satisfaction. Undermining his confidence even further, the provider subsequently fell victim to a cyber attack. \u201cIt was like we were being told that moving forward with them wasn\u2019t the right thing to do \u2013 so we went our separate ways,\u201d recalls Macauley.<\/p>\n\n\n\n

Starting over<\/strong><\/p>\n\n\n\n

This led to a review of the current TMS market to ascertain which solutions could fully deliver for the haulage business. Macauley’s brief was simple: Reduce admin burdens and improve operational efficiency so business growth could be supported \u2013 all without relying on additional manpower alone. Another key area of the decision making was the customer experience, we wanted to ensure our customers have full visibility off each order so they can receive live information and ultimately communicate this to their customers.<\/p>\n\n\n\n

As part of the selection process, Macauley posted on LinkedIn, asking his industry peers for TMS recommendations. \u2018Qargo\u2019 was mentioned several times in replies and after receiving a follow-up email from Qargo itself, Macauley agreed to sit down with the team.<\/p>\n\n\n\n

The meeting left him impressed with Qargo\u2019s range of benefit-driven features. \u201cFirst, it was a cloud-based system so there was no need for a server at our end,\u201d says Macauley. \u201cI was also impressed with the platform\u2019s integration capabilities with other systems such as tracking.\u201d<\/p>\n\n\n\n

How Qargo\u2019s driver app integrated with the platform also appealed to Macauley. For instance, the platform would give Premier Logistics and its drivers \u2013 via a mobile app \u2013 the ability to issue delivery updates, plus allow the main office to manage a multi-legged journey as a single job, instead of multiple ones.<\/p>\n\n\n\n

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\u201cThe driver app was revolutionary as we had never had such capabilities before.\u201d<\/p>\n\n\n\n

Macauley Christopher- Client Relationship Manager – Premier Logistics (UK) LTD<\/p>\n<\/blockquote>\n\n\n\n

Right people<\/strong><\/p>\n\n\n\n

While these top line features were important, what impressed Macauley the most was the Qargo team itself: \u201cSometimes when you meet people, you can tell if they are full of \u2018it\u2019,\u201d says Macauley.<\/p>\n\n\n\n

\u201cHowever, the people from Qargo were straight down the line and very honest. Crucially, they were open and transparent about the areas where the system still needed to be improved. Ultimately, Qargo never tried to present its platform as \u2018the perfect system\u2019 because no such solution exists.\u201d<\/p>\n\n\n\n

Because of this transparency, Macauley green lit introducing the Qargo platform into Premier Logistics\u2019s operations. To facilitate the roll out, Macauley set about mapping out the haulier\u2019s internal processes. This \u2018roadmap\u2019 was then introduced into a sandbox version of Qargo. It allowed Macauley to test drive the platform by adding drivers, rate cards and other key information. This helped to identify any efficiencies and savings as well as any potential pinch points \u2013 all before going live.<\/p>\n\n\n\n

On target<\/strong><\/p>\n\n\n\n

The sandbox environment also enabled Macauly to demonstrate to each of Premier Logistics\u2019s departments how the platform worked and how to use it. Such an inclusive environment was essential for not only training personnel but changing the culture of the company itself.<\/p>\n\n\n\n

After all, Premier Logistics\u2019s people had been utilising its previous TMS solution for well over a decade. \u201cThe saying \u2018old habits die hard\u2019 is so true,\u201d says Macauley, \u201cand it was challenging ensuring our people truly understood how Qargo could work for them and make their working lives better.<\/p>\n\n\n\n

\u201cHowever, for instance, I could show the team that they would no longer need to send start time messages to each and every of our 50-odd drivers individually. Instead, it could be done with a single click of a button.\u201d<\/p>\n\n\n\n

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\u201cLike anything new, change can be very hard to accept but Qargo\u2019s offering helped change in-house perceptions.\u201d <\/p>\n\n\n\n

Macauley Christopher- Client Relationship Manager – Premier Logistics (UK) LTD<\/p>\n<\/blockquote>\n\n\n\n

Timing matters<\/strong><\/p>\n\n\n\n

For the roll out itself, Macauley settled on the Xmas period between Christmas Day and New Year 2023, traditionally a time when far fewer deliveries are made. This meant Qargo could go live without the risk of causing serious business disruption if any problems should arise.<\/p>\n\n\n\n

\u201cFor the live date, we had two Qargo guys come in for four days, working 10-hour shifts to ensure all was working well,\u201d recalls Macauley. \u201cThey also worked alongside Premier Logistics staff who needed the most support getting on board with the system.\u201d<\/p>\n\n\n\n

Benefits delivered<\/strong><\/p>\n\n\n\n

Fast forward to mid-2024 and Premier Logistics is already reaping the benefits of making the switch. \u201cWe have resolved the duplication issue forever,\u201d says Macauley. \u201cThis is probably saving us two hours per day per person. The ability to mass-send start times to drivers is saving around 30-45 minutes a day, too.\u201d<\/p>\n\n\n\n

Premier Logistics also no longer needs to send 10-15 Excel format files to freight distribution specialist Palletforce each day, which saves further time. In future, the aim is to stop directly using Palletforce\u2019s system altogether, instead relying on Qargo to interact with the service and save our customers time switching between two systems, receiving positive feedback from our customers tells us we have made the right decision moving to Qargo.<\/p>\n\n\n\n

Forging ahead<\/strong><\/p>\n\n\n\n

As for the future, Macauley believes Qargo\u2019s offering is ideally placed to support Premier Logistics\u2019s continuing growth plans. \u201cWe want to add other companies to our group,\u201d he says, \u201cand when we do acquire another business, we know we can integrate it into our Qargo system and retain total visibility and control.\u201d<\/p>\n\n\n\n

Critically, this level of flexibility and transparency puts the company in the best possible position to face the opportunities and challenges of the future. And we hope in 20 years time, we can sit down with Premier Logistics to discuss \u2013 and celebrate \u2013 its 40th anniversary.<\/p>\n\n\n\n

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\u201cWe\u2019re very positive about Qargo and will continue using the platform so long as it continues to deliver.\u201d<\/p>\n<\/blockquote>\n","protected":false},"featured_media":1667,"template":"","case_type":[19,39],"case_region":[20],"class_list":["post-1666","case","type-case","status-publish","has-post-thumbnail","hentry","case_type-carrier","case_type-3pl-services","case_region-united-kingdom"],"acf":[],"yoast_head":"Premier Logistics - Qargo | Transport Management Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/qargo.sellfino.com\/cases\/premier-logistics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Premier Logistics - Qargo | Transport Management Software\" \/>\n<meta property=\"og:description\" content=\"\u201cQargo is always looking to improve its offering and adapt to client needs.\u201d Macauley Christopher- Client Relationship Manager – Premier Logistics (UK) LTD Over the past 20 years, haulage company Premier Logistics has experienced stellar business growth resulting in a workforce of 75 employees, 40 vehicles, 85 trailers and a 200,000 square-foot facility. 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